Table of contents
The Information We CollectHow We Use Your InformationYour Rights Over Your DataData Security and StorageInternational Data TransfersContact Us

Privacy Policy

Welcome to Send Files, a service provided by Publishd Pty Ltd ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and handle your personal information and data in a manner consistent with privacy laws, including the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. The Information We Collect

We collect information to provide you with a fast and secure file transfer service. The information we collect falls into two categories:

  • Information you provide to us: This includes your name, email address, and payment details when you create a paid account. We also collect the content of the files you upload, store, and share through the service.
  • Technical information: This includes data about your device and network, such as your IP address, browser type, and operating system. We collect this to maintain and improve the security and performance of our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide the Service: We use your data to host, transmit, and manage the files you share, as directed by you.
  • To maintain your account: We use your personal information to manage your account, process payments, and provide customer support.
  • To improve the Service: We may use aggregated and anonymized data to understand how the service is used and to improve its features and functionality.

3. Your Rights Over Your Data

You have the right to access and control your personal information. These rights include:

  • Access: You can request to know what personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate information we hold about you.
  • Deletion: You have the right to request the deletion of your personal information.
  • Opt-out: Under the CCPA, you have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell or share your data with third parties.

To exercise any of these rights, please contact us at the email address provided in this policy. We will respond to your request within a reasonable timeframe.

4. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. We use encryption protocols to secure file transfers and implement measures to protect our servers.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our product includes various data transmission protocols, including encrypted and unecrypted File Transfer Protocol. We recommend always using the encrypted options which include SFTP or HTTPS uploads, we offer FTP as a final resort offer for legacy users that still require unencrypted file transfers, but we strongly advise against its use for any personal data transmission.

5. International Data Transfers

As our service operates globally, your information may be transferred to and stored in countries outside of your own. By using our service, you consent to the transfer of your data to Australia and other countries where our service providers operate.

For users in the European Union, we take appropriate safeguards to ensure that your data remains protected in accordance with the GDPR.

6. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at support@send-files.com