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Basic

Need to send to multiple destinations? Want to begin implementing AI-captioning into your workflow? Start here.

This includes:

  • ✓10GB Storage
  • ✓30GB Monthly Downloads
  • ✓5 Sync Destinations
  • ✓1000 Monthly AI Scans (additional scans at $0.01 each)
US$19per month Free for 7 days, then US$19 per month

Pro

For busy professionals, or small teams needing a streamlined workflow.

This includes:

  • ✓100GB Storage
  • ✓300GB Monthly Downloads
  • ✓10 Sync Destinations
  • ✓4000 Monthly AI Scans (additional scans at $0.008 each)
  • ✓Create up to 10 sub-groups in AI-Caption
  • ✓Access to Auto-Downloader Software
US$39per month
Recommended

Advanced

For agencies/teams looking to revolutionise their photo delivery workflow.

This includes:

  • ✓1TB Storage
  • ✓3TB Monthly Downloads
  • ✓15 Sync Destinations
  • ✓10,000 Monthly AI Scans (additional scans at $0.005 each)
  • ✓Unlimited sub-groups in AI-Caption
  • ✓Access to Auto-Downloader Software
US$59per month

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I can't find my password:
Within 3-5 minutes of signing up as a new user to Send Files, you'll receive an email with your SFTP/FTP details. This will have a password reset link in, which will allow you to set your pasword. This will only be used to access the platform via SFTP and FTP.

Keep an eye on your inbox and spam folder, and if you don't receive an email within 60 minutes, send us an email at support@send-files.com
How do I connect my camera:
Firstly, check if your camera has FTP/FTPS/SFTP functionality by referring to your camera's user manual, we've got a list of cameras that we think work with Send Files here, if your camera isn't on this list, there's a chance you won't be able to use our service.

If it is, use your camera's manual to find the process for connecting to an SFTP or FTP server (or search YouTube for a tutorial, and use the server, username, password and port details provided when you first signed up.

You will be met with an error if you use the wrong port. You must use port 2022 for SFTP, or 21 for FTP and FTPS (with explicit TTL), and you must have passive (PASV) mode activated.
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When I upload files, they get moved into a folder called Storage:
In order to maximise compatibility with all cameras, your account storage is set up in two layers, the top root folder (the first space you see when you log in, and the Storage folder.

The top folder is a temporary space that uses super quick servers to allow for the seamless upload of image files directly from cameras or computers. Once uploaded, they are moved to the storage folder, where they can be downloaded, shared, or organised into folders.

Why can't I upload folders into the top folder:
To maximise speed and compatibility for all users, the top folder space can only accomodate individual files, rather than folders. If you want to organise your files into folders, this can be done as normal within the Storage folder.

You can upload files and directly into the Storage folder, bypassing the top root folder entirely - However, when sending from a camera, we recommend using the top root folder (also known as "/" in file directories).

How do I use the Sync feature?
The Sync functionality is a tool that allows you to automate distribution of files to multiple endpoints, currently we have integrations with Dropbox, Box, Google Drive, SFTP/FTP Servers and email distributions.

To get set up, go to the Sync log-in here. Then you will be able to create destinations. At the moment our Google Drive connection is in testing, so to activate it, email us to be added to the test group.

At the moment the Google Drive functionality is in testing - So you will need your email manually added to the approved list. Reach out at support@send-files.com to get your account approved. All the other storage backends should work automatically.

Once you have set up at least one destination, any new files uploaded to your Send Files storage will be automatically copied to your destination (and then moved into a folder called Sent in your account).

I still need more help:
Reach out at support@send-files.com and we'd be happy to help you get set up!
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How-To Guides

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How to ingest facesheets and use text extraction

AI-Caption

How to choose a new watch folder for Sync

Sync

How to set your SFTP/FTP password for the first time

Account, SFTP/FTP

How to change your SFTP/FTP password

Account, FTP/SFTP

How to create and manage Sub-Groups

AI-Caption

How to upload a face sheet to your library

AI-Caption

How to set up AI-Caption

AI-Caption

How to rename new files on upload

Sync

How to manage metadata templates in sync

Sync

How to add metadata to incoming file uploads

Sync

How to manage existing share links

File Browser

How to create a download link with a folder

File Browser

How to create a download Link with a selection of files

File Browser

How to create and delete folders

File Browser

How to create a share gallery

File Browser

How to set Dropbox as a Sync destination

Sync

How to set a new FTP sync destination

Sync

Product Roadmap

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As a new service, Send Files is constantly evolving and developing new tools and products for our customers, here is a brief overview of our latest releases and what we're working on.

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Sept 25: Launch of Send-Files with SFTP/FTP Functionality, and easy to use share links for direct downloads.

Mar 26: Updated Web UI with fast web uploader, shareable client galleries.

Mar 26: Launch of file sync functionality - Allowing users to directly upload via SFTP to Dropbox, Box, Google Drive,other FTP servers or directly to emails.

May 26: Automated captioning and metadata application

July 26: Facial recognition, automated captioning and delivery of confirmed faces.

July 26: Auto-Downloader Desktop Application

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Upcoming releases:

Sep 26: Number and text recognition added to AI-Caption

Nov 26: Auto upload added to Desktop Application

Nov 26: Proofing tools to allow for image approval/rejection in client galleries

Dec 26: Facial recognition added to client galleries, so clients can search for a specific person from an event, or limit access to individuals based on facial approval

2027: E-commerce functionality, allowing users to sell images directly from client galleries

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What else do you want to see us focusing on?

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Reach out with ideas to support@send-files.com and we'll endeavour to build the best file sharing platform possible!

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